Booking Instructions

1 Make your choice

Decide the type of accommodation you wish to book. Accommodation is sold on a first come first served basis and some types sell out quickly so it might be worth having a second choice in mind.

2 Book by phone

Call Haven Groups on 0871 230 1911. State that you would like to book for New Word Alive. Please bear with them if lines are busy. They will ask for the following information:

• A lead name (who must be over 18) and postal address for correspondence.
• The names and ages of the others attending.
• A deposit of £100 by credit/debit card. This payment must be made by the lead person who will also need to make all subsequent payments.

You will receive confirmation of your booking by post.

3 Enquiries and final payments

Final payments are due by 15th January 2010. To make your final balance payment, please call Haven Groups on 0871 230 1911. You must also tell Haven the names and ages of those in your accommodation by 15th January, failure to do so will incur late administration charges.

You are responsible for ensuring you have paid your booking balance by the 15th January 2010. If payment is not received by 15th January 2010, your booking may be cancelled without notice. Please ensure that balance payments by credit card or cheque are made by the lead name/group organiser.

Cheques: are to be made payable to “Haven Holidays”. Please ensure the lead name and holiday reference number are written on the back of the cheque. Post to: Haven Group Holidays, 1 Park Lane, Hemel Hempstead, Herts, HP2 4YL.

Text Direct: for guests with speech or hearing impairments who use textphones, we welcome calls via the BT TextDirect service. This can be accessed by dialling 18001 before the telephone number above.

Students: when you book ask for the student discounted accommodation in self catering caravans. Note that you must book per unit and you will need your UCCF student card number to hand.

To make an enquiry/change to your booking call Haven Groups on 0871 230 1911 or email events@haven.com Please note that there maybe a charge to amend your booking. For any other enquiry call New Word Alive on 020 74075863, enquiries@newwordalive.org.