Haven is a brand of Bourne Leisure Ltd. New Word Alive is the trading name for Christian Events, of which Bourne Leisure are acting as agent. Bourne Leisure and Christian Events are notified (registered) as data controllers under the Data Protection Act 1998. Bourne Leisure will use the personal information that you provide to process your booking and provide your holiday. They will pass your information to New Word Alive. You must inform other members in your party of the information about them that you are providing and what we will use it for. Information about health to enable us to assist with any special needs will only be used for the specific purpose(s) for which you have provided it. Bourne Leisure, and carefully selected third parties will also:

  • Use your information for internal statistical, market research and records purposes.
  • Share this information with other companies within the Bourne Leisure Group.
  • Use your information to contact you about other holidays or services brought to you by Bourne Leisure, or our trading partners.

If you do not wish to receive such information please contact the Data Protection Office, Bourne Leisure Limited, 1Park Lane, Hemel Hempstead, Herts, HP2 4YL. Christian Events (New Word Alive) will use the personal information you provide to plan and evaluate their programme and to keep you informed about the event you are attending. They will not share your information with any other parties, but may occasionally contact you with details of other New Word Alive events, products or initiatives and/or information from their carefully selected partners. If you do not wish to receive such information, please write to the Customer Service Manager,New Word Alive, Willcox House, 160-168 Borough High Street, London, SE1 1LB.

All bookings for New Word Alive must be made by telephone. The deposit of £100 per unit must be paid at the time of booking by credit or debit card. When you receive your confirmation of booking if any details are incorrect please contact Bourne Leisure on 0871 230 1911 Payment of the balance must be made by 16 January 2009. All major credit and debit cards are accepted.

A contract between you and Haven is made when either of the following ‘booking conditions’ are met:

  • Your booking and deposit payment is accepted.
  • When booking by telephone Haven inform you when your booking is confirmed.

The contract binds you and all the members of your party. It is your responsibility to ensure that all members of your party accept these terms and conditions of booking.

Failure to disclose all relevant information or comply with these terms may lead to termination of the contract, and loss of the booking.

Should you wish to make a change after your booking is confirmed, such as the type of accommodation, Haven will always try to meet your request. However, a charge of £20 per alteration will be payable. Changes must be made at least 8 weeks before the holiday start date and confirmed to Haven in writing or by telephone by the person who made the booking.

Should you wish to cancel your holiday please contact Haven immediately 0871 2301911 or by email to events@haven.com and they will advise you of the procedure. Cancellation will not take effect until they receive written confirmation sent by recorded delivery. If this is not received before your holiday is due to start no refund will be given..

Sliding scale of cancellation charges

Number of days before 7 April 2008

Cancellation Charge

56 days or more

Deposit

55–43 days

30% of total holiday cost

42–49 days

50% of total holiday cost

28–8 days

90% of total holiday cost

7 days or less

100% of total holiday cost

It may be necessary to make alterations in advance of your holiday in which case Haven and New Word Alive will endeavour to advise you as soon as possible. You will have the following options if we make a major change to your booking:

  • Accept the alternative arrangement as notified to you.
  • Full refund of any money you have paid.

In the event that you are entitled to a refund, all requests for refunds made prior to 16 January 2009 should be directed to Haven Events immediately on 0871 2301911 or by e-mail to events@haven.com and they will advise you of the procedure. All requests for refunds made after 16 January 2009 must be directed to New Word Alive immediately on 020 74075863 or enquiries@newwordalive.org.

Alterations such as the withdrawalof certain amenities, facilities, activities and entertainment may be made by Haven or New Word Alive for reasons beyond our control or due to operational circumstanceswithout any obligation or liability.

Haven accepts responsibility forthose arrangements of your holiday which are within their control but they cannot accept liability for any injury, loss or damage suffered by you or any other member of your party, unless one of the following applies.

  • There was wilful default by Haven, their employees or agents.
  • Death or personal injury was caused by the negligence of Haven, their employees or agents.

For all claims other than death or personal injury, which result from the non-performance or improper performance of their contract, we will pay compensation that is reasonable in all circumstances.

We guarantee the price shownand agreed on your invoice for your accommodation is the amount payable by you. All accommodation is charged per unit.

Your name and address andthe names and ages of all members of your party. This is a legal requirement for Haven. We need to know whether any of your party has restricted mobility or access requirements - see Disabled Guests section.

For the safety and well being of our guests, not all facilities are available to everyone and certain height and/or age restrictions apply. Proof of age: this may be asked for when buying alcohol on the Park.

If you are dissatisfied with any aspect of your break, in the first instance, please speak to the Team Leader/Manager responsible for the area concerned. If they are unable to resolve this issue, then please speak to Reception or the Guest Relations Team at the Park. If at the end of your holiday you feel that we have not dealt with your complaint satisfactorily please write to the General Manager at the Park no later than 28 days after the end of the event. Please write your holiday reference number on your letter and include daytime and evening telephone numbers.

If you do not give us the opportunity to resolve the problem locally by reporting it to the Park, then we may not be able to deal positively with any complaint on your return. Any complaint must be submitted within 28 days to allow it to be investigated properly.

Please treat your holiday property and park facilities with care so that others may continue to enjoy them. We ask that you report any accidental damage to Reception immediately so that they can make a repair or replacement. Accommodation is inspected at the end of every stay and you may be charged for any loss or damage.

We reserve the right to terminate a holiday without compensation where unreasonable or anti-social behaviour, caused by those persons named on their booking, or their guests, impairs the enjoyment, comfort or health of other guests.

Guests must inform the Duty Manager of the occurrence of any such illnesses during their stay that may affect other guests. For the protection of guests and employees, anyone found to have such a condition may be confined or requested to leave.

Please be aware that filming and photography may take place during your holiday and take note of the positions of cameras at all times. We will not accept responsibility if contrary to your wishes you appear on film or in photographs.

Every care is taken to ensure that all brochure information is accurate at the time of going to press. Photographs and artist’s impressions are illustrative only.

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